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FAQ

WHAT IS THE CURRENCY OF THE PRICES?

All prices are in US dollars.

WHAT ABOUT SHIPPING?

Most items are processed within 24-48 hours - however some items may take 3-10 business days to process.

Note: Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Generally these shipping times apply:

  • 1 - 3 weeks for US delivery
  • 3 - 5 weeks for International delivery

SHIPPING POLICY
IMPORTANT: GearZapper is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at check out.

If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. We will however attempt to do anything within our power to assist in every situation - we are here to help you.

Send the email to: support@gearzapper.com
With the subject: URGENT SHIPPING ADDRESS ERROR

GearZapper is not responsible for destination country tax and/or any duty charge that may incur. Customers are accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

GearZapper is not, nor will be responsible for any Duties, Taxes, or Customs fees under any circumstances. Should the purchaser have any doubt as to whether these charges may be applicable they should seek further information from the relevant authority in their country. GearZapper cannot advise on these fees - however it is generally highly unlikely that they will apply unless you are purchasing for commercial resale.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in United States, some of our
specialty items are located in other countries such as Australia,
France, United Kingdom and China. Local taxes may apply at your destination.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

Tracking numbers are not provided for all orders. It varies from order to order, so this can not be expected. Our prices are very low and we offer free shipping. So to keep these prices low for you, we choose the shipping method depending on the order volume. If you need a faster shipping or wish to be sure to get a tracking number, please contact us and this can be arranged for an extra fee. Please remember to inform us your country.

If you get a tracking number this can be looked up for world wide shipping at Aftership by following this link: https://www.aftership.com/

It may take a few days before the tracking number is getting the first updates from the origin country following transit.

WHEN WILL I RECEIVE MY ITEM(S)?

Shirts stated to be made and custom printed in USA should be received within an average of 5 days in the US and up to 2 weeks for international orders.

For other items, retail, specialty and giveaway items please click here.

RETURNS - 60 DAY MONEY BACK GUARANTEE?

Yes we offer 60 days money back guarantee on unused items. Apparel made in USA are custom printed on demand. Therefore we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.

Return costs are covered by the customer.

If you wish to get a exchange or refund please send us an e-mail at support@gearzapper.com first with your Order ID and e-mail used for purchase.

For damaged items please attach pictures of the damages.