1: Please contact our support in order to request a Return ID Number before sending any items back. You can contact our support here: email@example.com
Any products returned without a Return ID number clearly marked on the package can be refused.
2: All items must be returned to our business address.
Contact: firstname.lastname@example.org for shipping address.
3: Items NOT elegible for refunds are:
Free Offers, items clearly marked as Promotional Offers, "Free + Shipping" offers, custom made or custom designed offers or Promotional Giveaways
* Note: Free Offers/Giveaways - All "Free + Shipping" offers must be canceled within the same day of order & are non-refundable once shipped.
If 30 days have gone by since you have purchased your product, we cannot offer af refund or exchange.
4: Items elegible for refunds must meet following criteria:
- Items must be in the same unused condition that you received them in, and in the original package.
- Some items are exempt from being returned, such as gift card, health items, personal care items and personalized items
- You must be able to provide a receipt of proof of purchase from us. If your item is damaged, please send an image to: email@example.com and we will help you.
- Any items must be returned to our business address, not to a manufacturer.
There are certain situations where only partial refunds are granted, e.g. shipping & handling are not refundable and restocking fee might apply.
No refund issued if:
- An item is not in its original condition
- The product has been used
- Your product has been personalized
- A product has been opened that should not have been opened
- You have damaged the product or there are missing parts for reasons not due to our error
- You asked for a refund after 30 days from you purchased the product
Refunds issued - if applicable:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.
refunds can take up to 3 to 5 business days before it shows up in your statement. Please be patient. If you have not received your refund within a week from we have processed your refund, please contact us here: firstname.lastname@example.org and we will look into it.
If you receive a damaged item, please contact as soon as possible within 1-2 days.
After 3 days we can no longer guarantee a refund or an exchange of products as we can no longer prove that damages was caused by shipping or from our warehouse.
Please also provide an image, or several images, to help us asses the damages.
If you receive an incomplete order please email us immediately, within 1-2 days.
Please note that sometimes we ship different products from different warehouses to speed up shipping times. So different product may arrive separately. However similar products mostly ship at the same time, so if you ordered 4 of the same products and you got 3 lets us know asap and we will ship the missing product asap. After 3 days we cannot ship or refund money as we cannot proof it was a shipping or a warehouse mistake.
If you need to exchange a product for a similar item, contact our support first at: email@example.com and get a Return ID Number. We need to be able to know who return the product we receive.
This number needs to be written on the package in order to receive an exchange. Restocking fees may apply. Check with us first.
To return your product, please contact firstname.lastname@example.org for shipping details.
Personalized and custom items are non-refundable and not eligible for return or exchange for a refund since the item is specially made for you. So please make sure your size and shipping is correct. If the shipping address is incorrect the customer is responsible for the additional reshipping charges. We are not responsible for incorrect addresses. As this are personalized items - specially made for you - you can not return items due to ordering the wrong size.
If you received a bad print or defective product please contact us right away, email a picture of the product with your order number to email@example.com. Once we receive this we will print a replacement product and send it out asap.
If you need to cancel or change a personalized item, please do so as soon as possible, preferably within 12 hours after ordering. After this period your product is in production and cannot be changed or canceled anymore.
If the order has already been shipped, the order cannot be cancelled.
You are responsible to ship it back with RI-number (Return ID number) at your own expense and shipping cost cannot be refunded.
Please contact us here: firstname.lastname@example.org for any cancellations
We are not responsible for lost packages left on doorsteps.